Privacy Policy

Personal Information

We may collect personal information that you voluntarily provide to us when you contact us, request a quote, or use our services. This includes:

• Name and surname
• Email address
• Phone number
• Property address and location
• Project details and requirements
• Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Device identifiers

Service Delivery

We use your personal information to:

• Respond to your inquiries and provide quotes
• Manage and execute renovation projects
• Communicate project updates and progress
• Process payments and invoices
• Provide customer support

Business Operations

We also use information for:

• Improving our website and services
• Analyzing usage patterns and trends
• Marketing communications (with your consent)
• Legal compliance and fraud prevention

Under EU GDPR, we process your data based on:

• Contract Performance: Processing necessary to fulfill our contractual obligations to you
• Legitimate Interests: Processing for our legitimate business interests, such as improving services
• Consent: Processing based on your explicit consent, which you can withdraw at any time
• Legal Obligation: Processing required to comply with applicable laws

As an EU resident, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request limitation of data processing
• Portability: Receive your data in a portable format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time

Third-Party Service Providers

We may share your information with trusted third parties who assist us in operating our business:

• Cloud hosting providers (data stored in EU)
• Email service providers
• Analytics services (Google Analytics)
• Payment processors
• Professional advisors (architects, engineers)

International Transfers

If data is transferred outside the EU/EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

Security Measures

We implement appropriate technical and organizational measures to protect your data, including encryption, secure servers, and access controls.

Retention Period

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, typically:

• Project-related data: 10 years (legal requirements)
• Marketing data: Until consent is withdrawn
• Website analytics: 26 months